The Warranty Group Reviews and Complaints

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The Warranty Group Reviews

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  • Broken Sony TV in warranty with the warranty group

    Back in January, my Sony Bravia 4k tv had some major issues, and because it was under warranty, I called the warranty group to have it repaired. It took an astounding 2 weeks before anyone showed up to look at my tv, and it was decided that the panel and motherboard were damaged and it needed to be repkaced. So the tech left after saying I would get a call in 2 days with my options. Another week passed with no call, so I took it upon myself to call the warranty group. They then decided to lie to me, stating I was called when I clearly was not, and that they left a message. This also... More...
    MindSyphon's Picture   MindSyphon    1 Comments   Comments
  • claim not being payed back

    Dear Warrantygroup , Service request number 01542189 . Sent back mobile and was received and signed as received on 27/12/2016 according to the shipper to the designated warehouse. Warehouse address : a) Warehouse address:Service Request Number 01542189 EDA WAREHOUSING034,S.L CALLE NOGAL,4 -POL.IND LOS HUERTECILLOS;CIEMPOZUELOS MADRID;Postal Code:28350; (EDA WAREHOUSING 034 S.L-TWG) Ciempozuelos Madrid Spain Till now more than 3 months later after you’re answer (see under) to pay back still did not receive any money or voucher’s from AliExpress to get... More...
    (Mobile Phones)
  • Terrible Customer Service!!!

    My check engine light came on so I took it to CarMax to have it looked at. Was told by them they couldn%u2019t repair it because they didn%u2019t have the tools and that I would have to take it to Ford. Took it to Ford last Monday, they looked at it and submitted the information to the warranty group to see if it would be covered. I have been getting nothing but the run around between Ford and the warranty group. It has been one full week and there is still NO answer on if the repairs are being paid for. I have done everything asked of me and have been on Ford to rush the process and have... More...
    Dee22's Picture   Dee22    0 Comments   Comments
  • TV Bulb Replacement

    Had a warranty for replacement bulbs for my DLP TV. Called two months before the warranty was up and requested one bulb (warranty was for two). They said they would call be back, but they never did. Then I called back but the warranty was out, and they refused to send me a bulb stating the warranty was out. I told them I had called and they even had a note of the call, but said I was suppose to call them back. I told them I had requested a bulb what more do you need. Alas, no bulb. So I will NEVER buy any extended warranty from this company. BTW you need to go online and see what... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    h2ouup2's Picture   h2ouup2    0 Comments   Comments
  • Rubbish Service

    I had purchased an under-counter freezer from Iceland (the store), with extended warranty from Iceland. After 3 years of good service, my freezer stopped working. Upon contacting Iceland, I was informed that the warranty contract had been transferred over to The Warranty Group. I was then put in touch with TWG on 30/04/12 and was told the closest I would be able to get someone to look at it was 07/05/2012. On 07/05, I noticed a missed call but no message. I felt it could be from TWG contractor and called back (at a premium rate!), to be told that the repair man had taken ill. After... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Buffy237's Picture   Buffy237    0 Comments   Comments
  • Buyer Beware!

    I purchased a 2003 Mercedes Benz SL 500 from Dudley Martin Chevrolet back in March 2011. The car was beautifully kept both externally and internally. The initial test drive was great. The ride was so smooth, I wanted to keep it that way so when I was offered a service warranty on the car I hesistated at first because I wanted to do some research first to find the best company and deal possible. The saleman told me that I could only purchase their warranty at that moment or lose the opportunity to buy the warranty. Because of my recent history with my last Mercedes only lasting six months... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    tbaileya's Picture   tbaileya    0 Comments   Comments
  • Don't purchase a warranty through the Warranty Group

    I purchased a home warranty through the Warranty Group. This was a mistake. The company has so many exclusions on the policy that pratically nothing is covered. I have called about 4 repairs and everytime there is a loophole or an exclusion in the policy that prohibits me from making a claim on the policy. In addition, the marketing materials that the warranty was purchased from does not make this clear which is misleading to the consumer. The company then never sent me my policy and I had to call to ask for it. Basically, the company is happy to accept your money but when it comes to... More...
    (Repair Services)
    ozozozo's Picture   ozozozo    0 Comments   Comments
  • Home Protection Plan FAIL

    I have a "Home Protection Plan" through "The Warranty Group." The AC wasn't working properly so The Warranty Group gives me the name of a AC contractor to come out to fix the problem. It needed freon. Two weeks later AC isn't blowing cold air and air flow from some of the vents is poor. The Warranty Group gives the same name for the AC contractor. Comes out and can't find anything wrong with unit but thinks it's the compressor. Next day unit still isn't working call AC guy again and he comes out, has a nasty attitude and says the compressor... More...
    Saggioculo's Picture   Saggioculo    2 Comments   Comments
  • 21 Days to get Warranty covered part

    I have a Television that I purchased an extended Warranty on. The warranty is through a company called The Warranty Group. The Bulb in the DLP TV went out and up to two Bulbs are covered in my warranty. I called to submit my claim for the bulb on a Friday Morning. I was told that my bulb had been ordered and should be at my home in 7 to 10 Business Days. Just that I have an issue with, I think that any part that can be shipped should be done overnight since my TV is just a huge paperweight without the Bulb. But I digress, So I patiently wait 10 business days and I still do not have the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    smithc's Picture   smithc    1 Comments   Comments

The Warranty Group Reviews By Product

The Warranty Group Comments

jessicathomas00 says: (7 years ago)
My wife and I bought a policy when we moved into a house we purchased back in 2010. In the spring of 2011 we ran into a problem with the air conditioner. The company sent out repair people to stall for time until our policy lapsed. Them they refused to fix the problem. To me, for an air conditioner to be working it must cool the house. For them if the air conditioner turns on and the fan blade spins then the air conditioner works.

They are either stupid or dishonest. I bet on dishonest.

bigsky says: (9 years ago)
I have had great experience with The Warranty Group...filed a claim and it was taken care of. Great customer service...great company! I've referred them to all my family and everyone has some sort of extended warranty with them.

jeremyaxworthy says: (10 years ago)
I have tried for nine months to get the $150 auto rental refund back from The Warranty Group. They have played games with me, they are playing games with me.

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