The Warranty Group Complaint

The Warranty Group Complaint

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Terrible Customer Service!!!


My check engine light came on so I took it to CarMax to have it looked at. Was told by them they couldn%u2019t repair it because they didn%u2019t have the tools and that I would have to take it to Ford. Took it to Ford last Monday, they looked at it and submitted the information to the warranty group to see if it would be covered. I have been getting nothing but the run around between Ford and the warranty group. It has been one full week and there is still NO answer on if the repairs are being paid for. I have done everything asked of me and have been on Ford to rush the process and have called the warranty group to rush them. Friday I called all day long trying to reach a manager there to discus what%u2019s going on, all I got was voicemails and as of today (Monday) I still have NOT heard back from any one there!. I sent several emails as well. NO RESPONSE! In the mean time I have had a rental car for over a week now that I%u2019m paying out of pocket for and STILL NO ANSWER! This is absolutely ridiculous! I cannot believe the lack of poor customer service I%u2019ve experienced with this company. I cannot afford to pay for a car rental for another week or any other expenses out of pocket for them to make a decision on if the repairs are being paid for or not. I have only had my car since 2011 and should not be having any issues with this car. I perform regular required maintenance on my car. I am extremely dissatisfied with this whole process and how they have handled things. I will not recommend this warranty group to anyone!


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