The Warranty Group Support Ticket

claim not being payed back - Warranty Service

Created By: estragier's Picture estragier Last Reply: estragier's Picture estragier
Priority Level: [High] Status: [Open]
Created: 6 months ago Last Updated: 6 months ago
Department: General Replies: 0
Product: Warranty Service

Dear Warrantygroup ,

Service request number 01542189 .
Sent back mobile and was received and signed as received on 27/12/2016 according to the shipper to the designated warehouse. Warehouse address :
a) Warehouse address:Service Request Number 01542189
EDA WAREHOUSING034,S.L
CALLE NOGAL,4 -POL.IND LOS HUERTECILLOS;CIEMPOZUELOS MADRID;Postal Code:28350; (EDA WAREHOUSING 034 S.L-TWG)
Ciempozuelos Madrid
Spain

Till now more than 3 months later after you’re answer (see under) to pay back still did not receive any money or voucher’s from AliExpress to get other phone .

Need to buy new phone but you still have my money and you the received old faulty phone also.
Please pay back phone as agreed , or I will need to contact the government consumer protection agencie to sort this.
Thank you beforehand for the help . Good morning, this is The Warranty Group , regarding the status of your service request (order number: 01542189) we are currently waiting AliExpress to deposit your money into your AliExpress account. Your voucher, for the amount of USD 167.99 the purchase amount, plus a $5 USD for delivery fees, has already been payed and sent to AliExpress on 08/1/2017 and now the last step is to deposit this money in your online account. This could still take a couple of weeks since a system problem, we apologize for your inconveniences.Please wait patiently for this online deposit………….

Thank you


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